Hla mus rau cov ntsiab lus xub thawj
Cov Ntsiab Lus Xub Thawj

Washington Apple Health (Medicaid) Pab Kho Mob Rau Kev Coj Tus Cwj Pwm Nkaus Xwb (Behavioral Health Services Only, BHSO)

Medicaid

Our plan offers a range of behavioral health benefits. These include mental health and substance use disorder treatment services. View the benefits below to see all that it offers. It's for people who meet income and eligibility requirements for Apple Health (Medicaid) and receive physical health services some other way.

To find out if you qualify, visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.

Peb kuj tseem tuaj yeem pab txhais cov kev pabcuam, suav nrog Lus Asmesliskas. To ask for help, please call 1-877-542-8997, TTY 711, Monday through Friday, 8:00 AM to 5:00 PM

  • Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO) Steps to Enroll
  • Tshawb xyuas Kev Tsim Nyog tau txais (xws lis qhib qhov rai)

Cov Kev Pab thiab Cov Yam Ntxwv

Kev Noj Qab Haus Huv Ntawm Tus Cwj Pwm

Kev noj qab haus huv ntawm tus cwj pwm tseem ceeb ib yam li kev noj qab haus huv ntawm lub cev. You are eligible for behavioral health services, also called mental health services.

Behavioral health services can help you with personal problems that may affect you and your family. These problems may be stress, depression, anxiety or using drugs or alcohol.

Your physical health benefits are from another medical carrier. If you already have a Primary Care Provider (PCP), talk to them today about any health or behavioral health problems you have. We will coordinate your mental health and substance use disorder treatment services with your physical health treatment provider, if necessary.

You don't need a referral from your PCP to see behavioral health specialists in your plan or to access substance use disorder treatment services.

There are some treatments and services that need preapproval before you can get them.

Tshawb nrhiav tus kws kho mob coj tus cwj pwm

Required care is 100% covered. If you need behavioral health care UnitedHealthcare Community Plan can help coordinate your care.

Peb them rau:

  • Evaluation and assessment
  • Medication management and monitoring
  • Individual and group counseling
  • Peer support
  • Family counseling
  • Education about mental health, treatments and medications
  • Rehab case management
  • Withdrawal management (detox)
  • Opiate replacement treatment
  • Kev tswj xyuas mob nkeeg

Additional mental health resources can be found here. Nrhiav kom tau kev pab, kev txhawb thiab kev kho tus mob uas koj xav tau kom nyob ib lub neej noj qab haus huv zoo tshaj plaws li qhov ua tau.

You may also be eligible for additional grant funded services such as care coordination, family hardship services and recovery support services. These provide comprehensive community-based services that supplement your current benefits.

If you need help finding mental health services or if you feel that your rights have been violated, please call your Regional Behavioral Health Ombuds. An Ombuds is someone who is hired to assist you with any difficulties with your services or with getting services. Services are free and all information is kept confidential.

For more information on services available, please refer to your Member Handbook:

Member Handbook (Lus Askiv)
Member Handbok (Español)
Member Handbook (Russian)
Member Handbook (Lus Suav)
Member Handbook (Lus Nyab Laj)
Member Handbook (Korean)
Member Handbook (Ukrainian)

Yog tias kuv muaj ib tus mob ntawm kev coj tus cwj pwm uas yog xwm txheej kub ceev ne?

You are always covered for a behavioral health emergency. Ib qho xwm txheej kub ceev txhais hais tias yog ib tus mob ntawm kev coj tus cwj pwm uas tshwm sim tam sid, txov tau txoj sia, mob heev, los yog lwm cov tsos mob uas tos tsis tau yuav tau kho. You may have a mental health, drug, or alcohol use emergency.

Cov kev pab rau xwm txheej kub ceev yeej tau pab them nqi rau tsis hais nyob qhov twg hauv Teb Chaws Meskas. If you think you have a life threatening emergency, call 911 or go to the nearest hospital location where emergency providers can help you.

Thov hu rau peb kom sai li sai tau txhawm rau los mus npaj teem caij taug qab kho tus mob ntawm kev coj tus cwj pwm mus ntxiv tom qab qhov xwm txheej kub ceev.
A mental health crisis is a moment when someone's behavior can put themselves or others in danger, especially if they do not get help, such as:

  • Tso hem thawj los yog tham hais txog yuav ua kom tus kheej raug mob los yog tua tus kheej
  • Tsis muaj kev cia siab
  • Siv lub zog ua phem los yog tswj tsis tau qhov npau taws
  • Poob rau rooj ntxiab, zoo li tsis muaj kev tawm
  • Coj tus cwj pwm phem yam tsis xav txog dab tsi
  • Ntxhov siab, nyob tsis tswm, los yog pw tsis taus
  • Siv dej cawv yeeb tshuaj ntau ntxiv
  • Cais tawm ntawm tej phooj ywg thiab tsev neeg
  • Siab ntsws hloov pauv tas
  • Saib li ua neej nyob tsis muaj qab hau dab tsi

Cov Kev Pab Xwm Txheej Kub Ceev:
Yog koj xav tias koj muaj ib qho xwm txheej kub ceev, tsis hais koj nyob qhov twg, hu rau 911 los yog mus rau ntawm lub tsev kho mob nyob ze tshaj plaws uas muaj cov kws kho mob pab tau koj. Thov hu rau koj tus kws kho mob los yog tus kws kho mob ntawm kev coj tus cwj pwm kom sai li sai tau txhawm rau los mus npaj teem caij taug qab kho tus mob tom qab qhov xwm txheej kub ceev dhau lawm.

If you are experiencing a mental health crisis, your ID card has a phone number to access crisis services in your area. Our list of crisis services phone numbers are available in Lus Askiv and Español

Ntawm no yog Cov Kev Pab rau Tus Mob Ntawm Kev Coj Tus Cwj Pwm uas muaj ntxiv thiab Kev Pab Rau Xwm Txheej Kub Ceev:

For a State Crisis Lines directory, visit: https://www.hca.wa.gov/health-care-services-supports/behavioral-health-recovery/mental-health-crisis-lines

Washington Recovery Help Line: 1-866-789-1511
Online: http://www.waRecoveryHelpLine.org

Teen Link: 1-866-833-6546
Online: http://www.866teenlink.org

Suicide Prevention: 1-800-273-8255
Cov Neeg Siv TTY: 1-800-799-4TTY (4889)
Online: http://www.suicidepreventionlifeline.org

Additional health resources can be found here. Nrhiav kom tau kev pab, kev txhawb thiab kev kho tus mob uas koj xav tau kom nyob ib lub neej noj qab haus huv zoo tshaj plaws li qhov ua tau.

Member Handbook (Lus Askiv)
Member Handbok (Español)
Member Handbook (Russian)
Member Handbook (Lus Suav)
Member Handbook (Lus Nyab Laj)
Member Handbook (Korean)
Member Handbook (Ukrainian)

Do you or a family member have a serious health problem? If your health needs qualify then our care managers are in your corner. They will:

  • Explain medical terms in plain language.
  • Coordinate your doctor appointments.
  • Provide your care team with your medical records.
  • Interpreter Services are available. If needed, you can have an interpreter present at yours or your child's behavioral health visits.

Your care manager will stay with you throughout the medical journey. He or she will:

  • Think beyond your medical needs.
  • Make sure you have support at home.

View Advance Directives in Lus Askiv | Español.

Tau cov nyiaj pab thiab kev pab txhawb nqa ntxiv. Koj tuaj yeem tso siab rau:

  • Language Help. Connect to a translator through Member Services.
  • Interpreters. Have an interpreter with you at your child’s behavioral visits.
  • Txiav Kev Haus Luam Yeeb. Cov kws cob qhia thiab cov khoom siv los pab koj txiav kev haus luam yeeb.
  • Member Services. Your benefit questions are answered 24/7.
  • WISe. Wraparound with Intensive Services (WISe)

For information on additional benefits and services you may have please contact the Health Care Authority at 1-800-562-3022, TTY 711.

Choice of Behavioral Health Provider

Your Behavioral Health Provider

You can get a wide range of treatments and services for mental health and substance use disorder. You do not need a referral from your Primary Care Provider (PCP) to see a network behavioral health provider or to access substance use disorder treatment services.

Use the Doctor Lookup tool to find behavioral health providers near you.

Your Primary Care Provider (PCP)
This is the person you should see for most of your care. These services are not covered by this plan. You receive access to these services some other way. Talk to your PCP about any behavioral health concerns you may have. Koj tus PCP yuav pab tau koj txiav txim siab txog cov kev xaiv ua uas zoo rau koj.

Interpreters

Your behavioral health provider and you need to understand each other. Hais lus tsis tau Lus Askiv zoo ua rau qhov no nyuaj tuaj. We can arrange for an interpreter to be at your appointments.

We also have people in member services who speak more than one language. Qhov zoo ces, peb muaj ib tus uas hais tau koj hom lus los yog nws txuas tau koj rau peb qhov kev pab txhais lus uas muaj ntau tshaj 170 hom lus.

Kev Pab Txhais Lus

You can receive information in your preferred language. Tsuav yog koj thov txog xwb. We also have people at our customer service centers who speak more than one language. Qhov zoo ces, peb muaj ib tus uas hais tau koj hom lus los yog nws txuas tau koj rau peb qhov kev pab txhais lus uas muaj ntau tshaj 170 hom lus.

Cov Kev Pab Tswv Cuab

Sometimes you might need a little help understanding your health care options. With us, you have someone you can call. We'll answer your questions simply and completely.

We can also help you find:

  • Mental health providers.
  • Substance use disorder treatment services.

Mental Health Services for Children and Youth

Problems such as depression and anxiety can also be challenging for children and teens.

There are no costs for covered services. We have therapists and doctors for youth and teens that can address their specific behavioral health or substance use disorder. Help get them extra support to live a heathier life.

Look for behavioral health providers or call 1-877-542-8997, TTY 711

Additional Resources

Teens can connect with teens during specific hours: 866-833-6546teenlink@crisisclinic.org, www.866teenlink.org

No Cost for Covered Services

Get the quality health care you deserve at no cost for covered services. You get:

  • Care from highly skilled and compassionate behavioral health providers.
  • Treatments at respected facilities.

Tus Xov Tooj Hu Rau Kws Tu Neeg Mob (Nurse Hotline)

When you have questions about your health care, you can call a nurse 24 hours a day, 7 days a week: 1-877-543-3409 (TTY 711).

Peb cov kws tu neeg mob yuav:

  • Mloog txhua cov tsos mob.
  • Pab rau kev saib xyuas tus kheej.
  • Advise you about getting the type of care you need.
  • Help you know when to go to the emergency room or urgent care clinic.

Txiav Kev Haus Luam Yeeb

You know the bad health effects of smoking. You know you need to quit. We support you while you quit with coaches and supplies. The only thing you won't get from us is a lecture. Call 1-866-QUIT-4-LIFE (1-866-784-8454) Or visit www.quitnow.net

Tsheb Thauj Mus Los

Get a ride – at no cost to you - to and from health care locations. That includes trips to:

  • Doctor or behavioral health provider visits.

Apple Health pays for transportation services to and from needed non-emergency health care appointments. If you have a current ProviderOne services card, you may be eligible for transportation. Call the transportation provider (broker) in your area to learn about services and limitations. Your regional broker will arrange the most appropriate, least costly transportation for you. See the list of brokers

Cov Ntaub Ntawv Qhia Txog Tswv Cuab

Saib Cov Ntaub Ntawv Uas Muaj (qhib qhov modal window)
Washington Apple Health / UnitedHealthcare logos

Kawm ntxiv

Apple Health (Medicaid) Behavioral Health Services Only (BHSO)

Cov Ntaub Ntawv Qhia Kev Tso Npe

Visit Washington Healthplanfinder site for more information on eligibility and enrollment

Washington Healthplanfinder

Hu Rau Peb:
1-855-923-4633 / 1-855-627-9604 / TTY: 711

Interpreter Services

Peb kuj tseem tuaj yeem pab txhais cov kev pabcuam, suav nrog Lus Asmesliskas. 

Hu Rau Peb:
1-877-553-0098 / TTY: 711

8:00 AM txog 5:00 PM sij hawm hauv cheeb tsam, hnub Monday – Friday

Cov Kauj Ruam los Tso Npe Nkag
Get the details

The Washington Behavioral Health Services Only (BHSO) plan specialists can answer questions and help you enroll.

Hu Rau Peb:
8:00 AM to 5:00 PM pacific time, Monday – Friday

Interpreter Services

Peb kuj tseem tuaj yeem pab txhais cov kev pabcuam, suav nrog Lus Asmesliskas. 

Hu Rau Peb:
1-877-553-0098 / TTY: 711

8:00 AM txog 5:00 PM sij hawm hauv cheeb tsam, hnub Monday – Friday

Cov ntaub ntawv tswv cuab

Koj tuaj yeem nkag mus rau peb lub vev xaib uas yog cov tswv cuab nkaus xwb. Luam koj daim npav ID thiab lwm yam. Saib peb phau ntawv qhia hauv qab no.

Lub website tswv cuab

Member Handbooks

Getting Started Guides

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