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Attention TennCare and CoverKids members:
Renewals are starting soon. Don't risk a gap in your health insurance! Verify your contact information with TennCare. You can do this online or by phone 1-855-259-0701.
UnitedHealthcare Community Plan
Medicaid
Peb daim phiaj TennCare Medicaid muaj ntau yam kev pab. Cov me nyuam, cov poj niam cev xeeb tub, cov muaj hnub nyoog thiab cov uas laus lawm uas muaj ib tus mob xiam oob khab tej zaum yuav muaj cai tau txais raws li ntawm cov nyiaj khwv tau los. View the benefits below to see all that our Tennessee Medicaid plan offers.
Daim phiaj no muaj tsis hais qhov twg uas koj nyob hauv Tennessee.
More information on eligibility and enrollment can be found on the TennCare website.
View and manage health benefits online with TennCare Connect. For more information, visit tenncareconnect.tn.gov.
Qhov phiaj xwm kho mob no yog muaj muab kev pab nyob rau hauv cov nroog nram qab no:
Anderson, Bedford, Benton, Bledsoe, Blount, Bradley, Campbell, Cannon, Carroll, Carter, Cheatham, Chester, Claiborne, Clay, Cocke, Coffee, Crockett, Cumberland, Davidson, DeKalb, Decatur, Dickson, Dyer, Fayette, Fentress, Franklin, Gibson, Giles, Grainger, Greene, Grundy, Hamblen, Hamilton, Hancock, Hardeman, Hardin, Hawkins, Haywood, Henderson, Henry, Hickman, Houston, Humphreys, Jackson, Jefferson, Johnson, Knox, Lake, Lauderdale, Lawrence, Lewis, Lincoln, Loudon, Macon, Madison, Marion, Marshall, Maury, McMinn, McNairy, Meigs, Monroe, Montgomery, Moore, Morgan, Obion, Overton, Perry, Pickett, Polk, Putnam, Rhea, Roane, Robertson, Rutherford, Scott, Sequatchie, Sevier, Shelby, Smith, Stewart, Sullivan, Sumner, Tipton, Trousdale, Unicoi, Union, Van Buren, Warren, Washington, Wayne, Weakley, White, Williamson, and Wilson.
- UnitedHealthcare Community Plan
Nrhiav cov kws muab kev pab kho mob thiab kev pab them nqi kho mob rau qhov phiaj xwm kho mob no.
Search for doctors, hospitals and specialists.
Nrhiav cov tshuaj uas raug pab them los ntawm qhov phiaj xwm kho mob no.
Need Help and Civil Rights
We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can file a complaint by mail, by email, or by phone. Download and print the information (PDF 30.64 KB) or see below:
UnitedHealthcare Community Plan
Attn: Appeals and Grievances
Chaws nyob P.O. Box 5220
Kingston, NY 12402-5220
Phone: 800-690-1606 TTY: 711
Health Care Finance and Administration
Office of Civil Rights Compliance
310 Great Circle Road, Floor 3W
Nashville, Tennessee 37243
Email: HCFA.Fairtreatment@tn.gov
Xov tooj: 855-857-1673 (TRS 711)
You can get a complaint form online at:
http://www.tn.gov/hcfa/article/civil-rights-compliance
You can get a complaint form online at:
http://www.hhs.gov/ocr/office/file/index.html
Or you can file a complaint online at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Ave SW, Rm 509F, HHH Bldg.
Washington, D.C. 20201
Phone: 800-868-1019 (TDD): 800-537-7697
Cov Kev Pab thiab Cov Yam Ntxwv
Cov Cuab Yeej thiab Tej Khoom Siv
The health and safety of our members at home are important.
Koj txoj kev noj qab haus huv thiab kev nyab xeeb nyob tom tsev yog qhov tseem ceeb.
Our plan covers medical equipment ordered by your doctor or case manager. Qhov no muaj xam nrog rau cov khoom siv xws li:
- Hospital beds.
- Oxygen tanks.
- Walkers or wheelchairs.
Kev Kawm Txog Kev Noj Qab Haus Huv
Free classes to help improve your health or address a condition.
Our plan includes classes on diabetes, nutrition and more. You can even get a ride, if needed, to and from the class at no cost to you.
Noj qab nyob zoo yog ua ntej tshaj plaws®
Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up.
Peb yuav pab koj:
- Choose a pregnancy provider and a pediatrician (child’s doctor).
- Schedule visits and exams and arrange rides to your visits.
- Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
- Get supplies, including breast pumps for nursing moms.
- Txuas nrog cov peev txheej hauv zej zog xws li Cov Kev Pab cuam Poj Niam, me nyuam mos thiab me Nyuam (WIC).
Kev kho mob hauv tsev kho mob
This plan pays for expenses related to a hospital stay, so you can rest and heal.
Qhov no muaj xws li:
- Nursing care.
- Room and board.
- Supplies and equipment.
- Treatment and therapies.
- Diagnostic tests and exams.
Thiab tom qab koj tawm hauv tsev kho mob mus lawm, koj tsis nyob ib leeg. We make sure you get follow-up care to continue healing at home.
Internet
Do you know about the Affordable Connectivity Program? It’s a new program that helps pay for high-speed internet. You can use the internet for work, school, healthcare, and more. What do you get with this program? You may get up to $30 per month off your internet bills. There is also a one-time $100 discount off a laptop, tablet, or computer. Who can get this program? Any household that has at least one person enrolled in Medicaid. How do you get this program? You must enroll to get it. Go online to getinternet.gov and enroll today.
Interpreters
Your doctor and you need to understand each other. Hais lus tsis tau Lus Askiv zoo ua rau qhov no nyuaj tuaj. Peb tuaj yeem npaj tau ib tus kws pab txhais lus rau fab kev kho mob tuaj rau thaum koj tuaj ntsib kws kho mob.
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language.
Lab and X-rays
Kev paub tias dab tsi tsis yog lawm thiab nrhiav pom qhov ntawd thaum ntxov yuas ua rau muaj kev pab tau. Peb daim phiaj them rau:
- Kuaj kab mob thiab kev kuaj.
- Xoos fais fab X-rays, yees duab thiab lwm yam kev yees duab.
We’ll help you get the information needed to improve your health or be at your best.
Kev Pab Txhais Lus
You can receive information in your preferred language. Tsuav yog koj thov txog xwb. We also have people at our member service centers who speak more than one language. Chances are, we have someone who speaks your language.
Cov Kev Pab Tswv Cuab
Understanding your health care options can be confusing. We can answer your questions simply and completely.
We help you find:
- Doctors.
- Pharmacies.
- Hospitals or other health facilities.
- Local resources.
Kev Noj Qab Haus Huv Sab Siab Ntsws
Mental health is as important as physical health. That’s why we have the same coverage for both.
Kev kho mob uas yuav tsum tau ua yog 100% them rau yam tsis muaj feem yus nrog them (copay). Qhov no muaj xws li:
- Mental health therapy.
- Substance abuse treatment.
- Cov tshuaj.
No Copays
Members have no copayments for:
- Preventive care.
- Annual checkups.
Nurse Visits
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse will make home visits to:
- Provide medical care for you.
- Answer your questions and concerns.
- Home health. Home nursing care limited to 125 visits per calendar year.
Tus Xov Tooj Hu Rau Kws Tu Neeg Mob (Nurse Hotline)
Medical questions and situations can sometimes come at inconvenient times. When you have questions about your health or your child’s health, you can call a trained nurse 24/7.
Our Nurse Hotline nurses will:
- Listen to the symptoms.
- Guide you on self-care.
- Qhia rau koj txog kev kho mob thaum mus ntsib kws kho mob los sis chaw kho mob ceev.
- Pab kom koj paub tias yuav tau mus rau tom chav kho mob xwm txheej kub ceev thaum twg.
Prenatal Visits
A pregnancy is a journey you'll want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.
All of your recommended prenatal clinical visits and tests are covered.
At these visits, the clinic will:
- Make sure you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer your questions.
TUS KWS KHO MOB XUB THAWJ
You can have one main person for your health care. He or she can be a doctor, a nurse practitioner, or a physician’s assistant. This person is called your Primary Care Provider (PCP).
Koj tus PCP yog koj tus kws kho mob tseem ceeb rau:
- Preventive care.
- Treatment if you are sick or injured.
- Referrals to specialists for certain conditions.
To change your PCP:
- Find a new PCP in the UnitedHealthcare Community Plan network. To find a new PCP you can look in our Provider Directory, you can go online at
myuhc.com/CommunityPlan, or call 1-800-690-1606. - Then call the new PCP to make sure that he or she is in the UnitedHealthcare Community Plan provider network. Be sure to ask if he or she is taking new patients.
- If the new PCP is in our network and taking new patients, fill out the PCP Change Request in Part 8 of your Member Handbook and mail it back to us. Or you can call us at
1-800-690-1606 to tell us the name of your new PCP.
Txiav Kev Haus Luam Yeeb
You know the bad health effects of smoking.
You know you need to quit. We support you while you quit with the help of coaches and supplies. The only thing you won't get from us is a lecture.
Cov Koob Tshuaj thiab Tshuaj Txhaj Tiv Thaiv Kab Mob
Routine shots help keep you healthy. So, our plan covers:
- Recommended shots and vaccines.
- Influenza shots.
Tsheb Thauj Mus Los
In case of emergency call 911
Important tips for setting up a ride- Please review Tennessee Carriers website- Rider Information Riders | Tennessee Carriers (tenncarriers.com)
- Hu rau 1-866-405-0238, TTY 711 txhawm rau npaj kom txhij rau koj qhov kev caij tsheb
- Call at least seventy-two (72) hours in advance of your appointment whenever possible
- If the time for your return trip home was not already scheduled, you are responsible for calling to tell the transporter that you are ready to be picked up for your trip home
- If you cancel your appointment/visit, call 1-866-405-0238 to cancel your ride
- Npaj kom muaj koj daim npav ID ua tswv cuab
- If you have more than one appointment on the same day, you can get a ride to all covered services. Please give Tennessee Carriers information for each appointment
- Paub txog qhov chaw nyob ntawm koj tus kws kho mob thiab hnub tim thiab lub sij hawm teem caij mus ntsib
- Qhia meej txog qhov chaw uas koj xav caij tsheb mus rau
- Yog tias koj tus kws kho mob muab ib daim ntawv sau yuav tshuaj rau koj, koj tuaj yeem mus nres tau ntawm lub tsev muag tshuaj kom tau qhov tshuaj
- Qhia rau peb paub yog hais tias koj muaj cov kev xav tau tshwj xeeb xws li ib lub laub zaum muaj log
- Any minor requesting transportation without an accompanying adult will be handled on a case-by-case basis
- If you wish to bring someone with you to your appointment, you can have someone ride with you. This is sometimes called an escort. An escort is someone over the age of 12. Please let Tennessee Carriers know you’ll have an escort riding with you
- If you’re going to an appointment and need to take your child with you, he or she won’t count as your escort
Weight Control
Our plan encourages a healthy approach to eating and living. To help our members be their best, we cover:
- Screening for obesity.
- Support for healthy diet and exercise choices.
- Health coaching.
Cov Kev Mus Ntsib Kws Kho Mob Kom Noj Qab Nyob Zoo
Well visits with your doctor can help keep you healthy. These visits can help catch health problems early so they can be treated. Cov kev tiv thaiv kom txhob muaj mob muaj xws li:
- Cov kev kuaj ib ce rau cov muaj hnub nyoog thiab cov me nyuam.
- Kev tu xyuas rau cov me nyuam mos liab kom noj qab nyob zoo.
- Kev tu xyuas rau cov poj niam cev xeeb tub.
- Cov kev txhaj tshuaj thiab kev kuaj mob li ib txwm ua.
- Cov kev kuaj mis.
You will not have a copayment for preventive care.
Wellhop for Mom & Baby
Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.
Here’s how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. You’ll find articles, videos and more.
Healthier Tennessee is a priority of the Governor’s Foundation for Health & Wellness, involving action promoting healthier behaviors in schools, workplaces and in places of worship. More information is available at www.healthiertn.com.
Kawm ntxiv
Medicaid Managed Care