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Did you get moved to a different health plan?
You can choose to keep your UnitedHealthcare benefits for the 2023 plan year. Make your plan selection between November 8 and December 29. Here's how:
- Online: Visit myplan.healthy.la.gov and choose UnitedHealthcare Community Plan
- App: Download the Healthy Louisiana app from Apple or Google Play
- Xov tooj: Call 1-855-229-6848, TTY 1-855-LaMed4Me (1-855-526-3346), Monday–Friday, 8 a.m.–5 p.m.
- 24/7 automated system: TTY 1-800-292-3572
Healthy Louisiana Plan
Medicaid
Our Healthy Louisiana plan offers a range of benefits along with extras. View the benefits below to see all that our plan offers. It's for pregnant women, adults and children under the age of 21.
The following UHC support includes:
- Help Finding a Network Care Providers: If you need help finding a care provider in the UHC network or obtaining early prescription can call Member Services at 1-866-675-1607 (TTY: 711). The number for Member Services is always located on the back of your UHC ID member card.
- UHC Mobile App: UHC member app that provides instant access to your member ID card, network care providers, personal health benefits and more. app is available as a free download at the App Store or Google Play.
Remember, if you need assistance please contact UnitedHealthcare Member Services at 1-866-675-1607 (TTY: 711).
Be Ready. Be Safe.
UnitedHealthcare and the State of Louisiana want to ensure all residents are informed during emergencies, such as severe weather or flooding. Please visit www.GetAGamePlan.org for emergency preparedness guides and tips to keep you and your loved ones safe all year long.
For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 AM – 8 PM (local time), Monday through Friday. If you have a smartphone, download the UnitedHealthcare Mobile app. It provides instant access to ID cards, network care providers, personal health benefits and more. The UnitedHealthcare Mobile app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
This plan is available in the following parishes:
Acadia, Allen, Ascension, Assumption, Avoyelles, Beauregard, Bienville, Bossier, Caddo, Calcasieu, Caldwell, Cameron, Catahoula, Claiborne, Concordia, De Soto, East Baton Rouge, East Carroll, East Feliciana, Evangeline, Franklin, Grant, Iberia, Iberville, Jackson, Jefferson, Jefferson Davis, La Salle, Lafayette, Lafourche, Lincoln, Livingston, Madison, Morehouse, Natchitoches, Orleans, Ouachita, Plaquemines, Pointe Coupee, Rapides, Red River, Richland, Sabine, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Landry, St. Martin, St. Mary, St. Tammany, Tangipahoa, Tensas, Terrebonne, Union, Vermilion, Vernon, Washington, Webster, West Baton Rouge, West Carroll, West Feliciana, and Winn.
More information on eligibility and enrollment can be found on the Healthy Louisiana website.
- Healthy Louisiana Plan
If You or Your Loved Ones Have Been Impacted by Severe Weather
UnitedHealthcare is helping members who may be affected by severe weather and flooding. If you need help please call member services at 1-866-675-1607, TTY 711.
Additional information can be found on our Hurricane Resource Page. Helpful Frequently Asked Questions can be viewed here. Behavioral Health Resources can be viewed here.
A free emotional-support help line is also available to everyone at 1-866-342-6892, TTY 711 and is open 24 hours a day, seven days a week. The service is free of charge and open to anyone. Trained Optum mental health specialists can help you manage stress and anxiety. Callers may also be referred to community resources to help with other concerns, including financial and legal matters.
Get the details
Nrhiav cov kws muab kev pab kho mob thiab kev pab them nqi kho mob rau qhov phiaj xwm kho mob no.
Search for doctors, hospitals and specialists.
Nrhiav cov kws kho mob rau fab kev coj tus cwj pwm nyuaj siab mob hlwb thiab cov chaw muaj kev pab.
Nrhiav cov tshuaj uas raug pab them los ntawm qhov phiaj xwm kho mob no.
Nrhiav lub khw muag tshuaj nyob ze koj.
Nrhiav ib tus kws khoo hniav uas nyob ze koj.
Cov Kev Pab thiab Cov Yam Ntxwv
Kev Tswj Xyuas Mob Nkeeg
Do you or a loved one have a serious health problem or a high-risk pregnancy? If so, our case managers are in your corner. They will:
- Explain medical terms in plain language.
- Coordinate your doctor appointments.
The case manager will stay with you or your loved one throughout the medical journey. He or she will:
- Think beyond your medical needs.
- Assess home situation and help where possible.
- Make sure you have support at home.
So you can focus on getting better.
Kev Xaiv Tus Kws Kho Mob
Members can choose a primary care provider (PCP). Siv peb Lub Cuab Yeej Nrhiav Kws Kho Mob txhawm rau los saib seb koj tus kws kho mob puas nyob hauv peb lub network.
The PCP is your main doctor for:
- Preventive care.
- Treatment if you are sick or injured.
For members who don't have a doctor or whose doctor is not in our network, we can help find a new one close by.
Choice of Birth Center
Where you have your baby is an important choice. That's why you can pick from partner hospitals across Louisiana.
We encourage you to tour the hospital's birthing center. This way you will be familiar with it. And you'll be more relaxed when you have your baby.
Cov kev pab cuam zuaj tu ib ce
Whether chiropractor services are your primary or alternative treatment method, you're covered. This benefit is available for members under the age of 21. A referral from your primary care physician is required.
Members over the age of 21 who are managing pain can get up to six (6) visits per year with an in-network chiropractor.
Kho Hniav
Regular checkups help keep teeth and gums strong and healthy. Healthy Louisiana members under the age of 21 get:
- 2 exams per year.
- Cleanings and x-rays.
- Kev kho mob fluoride.
These services are offered through MCNA Dental (Managed Care of North America) and DentaQuest.
Members age of 21 and above get up to $500 in coverage for:*
- Regular exams.
- Cleanings and x-rays.
*This is an added benefit offered by UnitedHealthcare Community Plan.
Diabetic Support
If you have diabetes, we'll make life a little easier for you. Koj yuav tau txais tshuaj, cov khoom siv thiab kev kawm los pab koj kom noj qab nyob zoo.
Our diabetes program also includes self-care training and classes focused on:
- Planning healthy meals.
- Managing stress.
- Living a healthy lifestyle.
Members age 21 and above who qualify as well as complete HbA1c labs and LDL-C screenings may be eligible for a yearly $50 voucher to use toward a purchase from a catalog of over the counter health products. This is an added benefit offered by UnitedHealthcare Community Plan.
Kev tswj hwm kab mob
If you have a chronic health condition like asthma or diabetes, UnitedHealthcare Community Plan has a program to help you live with your condition and improve the quality of your life. These programs are voluntary and available at no cost to you.
Cov Cuab Yeej thiab Tej Khoom Siv
Some members may need extra support to live safely at home.
Our plan covers medical equipment ordered by your doctor or provider. Some examples include:
- Hospital beds.
- Oxygen tanks.
- Wheelchairs or walkers.
Kev Kho Mob Ko Taw
We provide the exams needed to help keep your feet in great shape. And for those with diabetes or a circulatory condition, good foot care can help prevent much more serious problems.
Our podiatry coverage includes:
- Office visits.
- Certain radiology and lab procedures.
- Other diagnostic procedures.
Kev Kawm Txog Kev Noj Qab Haus Huv
Take free classes to help improve your health or to address a condition. Our plan includes classes on diabetes, nutrition and more.
Noj qab nyob zoo yog ua ntej tshaj plaws®
Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up. *
Peb yuav pab koj:
- Choose a pregnancy provider and a pediatrician (child’s doctor).
- Schedule visits and exams and arrange rides to your visits.
- Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
- Get supplies, including breast pumps for nursing moms.
- Txuas nrog cov peev txheej hauv zej zog xws li Cov Kev Pab cuam Poj Niam, me nyuam mos thiab me Nyuam (WIC).
* Value added benefit offered by UnitedHealthcare Community Plan
Hearing Care
Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect the hearing of members under the age of 21.
Peb daim phiaj them rau:
- Exams and tests.
- Hearing aids and batteries.
Kev saib xyuas kho mob rau fab kev noj qab haus huv nyob rau tom vaj tom tsev
After surgery or a serious illness you may need extra help with day-to-day tasks like cleaning, cooking or dressing.
You may even need an in-home medical visit to check on how well you are healing. With approval, our plan covers:
- An in-home medical visit.
- Medical equipment like hospital beds, walkers or wheelchairs.
- Disposable medical supplies.
Kev kho mob hauv tsev kho mob
This plan pays for all necessary expenses related to a hospital stay, so you can rest and heal.
Peb daim phiaj them rau:
- Nursing care.
- Room and board.
- Supplies and equipment.
- Treatment and therapies.
- Diagnostic tests and exams.
And after leaving the hospital, our members are not alone. We make sure they get follow-up care to continue healing at home.
Interpreters
Both doctor and patient need to understand one another. If needed, we can arrange for a medical interpreter to be at medical appointments.. Our member services team has interpreters who speak over 170 languages. We also offer American Sign Language (ASL).
Lab and X-ray Services
Kev paub tias dab tsi tsis yog lawm thiab nrhiav pom qhov ntawd thaum ntxov yuas ua rau muaj kev pab tau. Our plan covers medically necessary:
- Kuaj kab mob thiab kev kuaj.
- Xoos fais fab X-rays, yees duab thiab lwm yam kev yees duab.
We make sure our members get the information needed to help improve their health.
Kev Pab Txhais Lus
You can receive information in your preferred language. Tsuav yog koj thov txog xwb. We also have people at our customer service centers who speak more than one language. Over 170 languages are supported. Call Member Services for help with interpreters and American Sign Language. They can also help if you need information in large print, Braille or audio files on a CD or flash drive.
Cov Tshuaj
Our plan includes prescription drugs and refills. Some members may have a small copayment.
And we make getting your medicine easy. You can fill your prescriptions at the network pharmacy of your choice, including local pharmacies and mail order pharmacies.
Cov Kev Pab Tswv Cuab
Sometimes you might need a little help understanding your health care options. With us, you have someone you can call 24/7. We'll answer your questions simply and completely.
We can also help you find:
- Home health providers.
- Dentists and vision providers.
- Adult Health Services.
Mental Health/Substance Use Treatment
Mental health is as important as physical health. That's why we cover both.
Coverage includes:
- Behavioral health services.
- Substance use treatment.
- Certain medications.
Tus Xov Tooj Hu Rau Kws Tu Neeg Mob (Nurse Hotline)
Medical questions and situations come at inconvenient times. For questions about health, you can call a trained nurse 24/7.
Our Nurse Hotline nurses will:
- Listen to the symptoms.
- Provide guidance on self-care.
- Advise the member about getting care at a doctor visit or an urgent care center.
- Help know when to go to the emergency room.
Nurse Visits
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse will make home visits to:
- Provide medical care.
- Answer any questions and concerns.
Kev saib xyuas tus kheej
The basics can be hard to do if you have a disability or you've had a serious illness or injury.
We can help. A few examples include:
- Dressing.
- Bathing.
- Feeding.
Long-term personal care is available for members 21 or older with disabilities.
Prenatal Visits
A pregnancy is a journey that's better with the help of friends, family and a pregnancy doctor, or OB/GYN.
All of your recommended prenatal clinical visits and tests are covered.
At these visits, the clinic will:
- Make sure mom and baby are healthy.
- Explain what to expect at each stage of pregnancy.
- Answer questions.
Cov Koob Tshuaj thiab Tshuaj Txhaj Tiv Thaiv Kab Mob
Routine shots help keep you healthy. Peb daim phiaj them rau:
- Pneumonia, influenza and shingles shots.
- Tetanus, Diphtheria and Whooping Cough vaccines.
- Other recommended shots and vaccines.
Tsheb Thauj Mus Los
Our plan provides rides to and from health care locations. That includes trips to:
- Doctor and therapy visits.
- Health departments.
- Vision clinics.
Unlimited Doctor Visits
There may be times when your health requires regular visits to a doctor or specialist). Our plan does not limit the number of times children or adults can see their doctors. This includes sick visits, well visits and specialists. For children, EPSDT screenings are also covered. This way you get care when you need it. And the doctor can see how your health is progressing.
Kev Saib Xyuas Kho Mob Ntsig Txog Qhov Muag
With Healthy Louisiana, members under the age of 21 receive:
- Regular eye exams.
- Eyeglass frames.
- Prescription lenses.
Members over the age of 21 can get:*
- One routine eye exam every two years with no copay.
- $100 allowance for frames/lenses or $105 allowance for contact lenses every two years.
* This is an added benefit offered by UnitedHealthcare Community Plan.
Cov Kev Mus Ntsib Kws Kho Mob Kom Noj Qab Nyob Zoo
Unlimited well visits with your doctor are important for good health. Cov kev mus ntsib kws kho mob no yuav txhom tau tej teeb meem mob thaum tseem ntxov, kom thiaj kho tau.
Preventive services cover:
- Cov kev kuaj ib ce rau cov muaj hnub nyoog thiab cov me nyuam.
- Kev tu xyuas rau cov me nyuam mos liab kom noj qab nyob zoo.
- Kev tu xyuas rau cov poj niam cev xeeb tub.
- Cov kev txhaj tshuaj thiab kev kuaj mob li ib txwm ua.
- Cov kev kuaj mis.
Weight Control
Our plan encourages a healthy approach to eating and living. To help our members be their best, we cover:
- Screening for obesity.
- Support for healthy diet and exercise choices.
Some members may also qualify for weight management classes, including (WW) Weight Watchers. *
* Some limitations may apply.
Wellhop for Mom & Baby
Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.
Here’s how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. You’ll find articles, videos and more.
Are You Prepared for Hurricane Season?
UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding
Kawm ntxiv
Healthy Louisiana Plan