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Don’t lose benefits
Your health plan renewal date may be coming soon. If you haven’t already, you may need to recertify to keep getting UnitedHealthcare coverage.
Is your address up to date?
Make sure your current address, phone, and email are on file so you’ll get notices about changes to your coverage. Log in at kynect.ky.gov or call 1‑855‑459‑6328 (855-4kynect).
UnitedHealthcare Community Plan of Kentucky
Medicaid
Our plan offers a range of physical and behavioral health benefits. View the benefits below to see all that it offers. It's for people who meet income requirements and are eligible for Kentucky Medicaid. We serve pregnant women, children and young adults to age 21, families and adults.
Qhov phiaj xwm kho mob no yog muaj muab kev pab nyob rau hauv cov nroog nram qab no:
Adair, Allen, Anderson, Ballard, Barren, Bath, Bell, Boone, Bourbon, Boyd, Boyle, Bracken, Breathitt, Breckinridge, Bullitt, Butler, Caldwell, Calloway, Campbell, Carlisle, Carroll, Carter, Casey, Christian, Clark, Clay, Clinton, Crittenden, Cumberland, Daviess, Edmonson, Elliott, Estill, Fayette, Fleming, Floyd, Franklin, Fulton, Gallatin, Garrard, Grant, Graves, Grayson, Green, Greenup, Hancock, Hardin, Harlan, Harrison, Hart, Henderson, Henry, Hickman, Hopkins, Jackson, Jefferson, Jessamine, Johnson, Kenton, Knott, Knox, Larue, Laurel, Lawrence, Lee, Leslie, Letcher, Lewis, Lincoln, Livingston, Logan, Lyon, Madison, Magoffin, Marion, Marshall, Martin, Mason, McCracken, McCreary, McLean, Meade, Menifee, Mercer, Metcalfe, Monroe, Montgomery, Morgan, Muhlenberg, Nelson, Nicholas, Ohio, Oldham, Owen, Owsley, Pendleton, Perry, Pike, Powell, Pulaski, Robertson, Rockcastle, Rowan, Russell, Scott, Shelby, Simpson, Spencer, Taylor, Todd, Trigg, Trimble, Union, Warren, Washington, Wayne, Webster, Whitley, Wolfe, and Woodford.
- UnitedHealthcare Community Plan of Kentucky
Nrhiav cov kws muab kev pab kho mob thiab kev pab them nqi kho mob rau qhov phiaj xwm kho mob no.
Search for doctors, hospitals, behavioral health and other specialists.
Nrhiav cov tshuaj uas raug pab them los ntawm qhov phiaj xwm kho mob no.
Nrhiav lub khw muag tshuaj nyob ze koj.
Search for a vision center.
Nrhiav ib tus kws khoo hniav uas nyob ze koj.
Cov Kev Pab thiab Cov Yam Ntxwv
Kev Pab Txhawb Nqa Rau Tus Mob Hawb Pob thiab COPD
Individual care to help control your asthma or COPD.
You may qualify for care management services if you have asthma or COPD. Including respiratory equipment and supplies.
Kev Xaiv Tus Kws Kho Mob
You will have a primary care physician (PCP) who will be your main doctor. Your PCP is the person you should see for most of your care. Tej no muaj xws li cov kev kuaj mob, cov kev kho mob, kev txhaj tshuaj tiv thaiv kab mob, kev kho tej qhov raug mob me thiab cov kev txhawj xeeb txog kev noj qab haus huv. Talk to your PCP about any behavioral health concerns you may have. Koj tus PCP yuav pab tau koj txiav txim siab txog cov kev xaiv ua uas zoo rau koj.
Koj tus PCP yog koj tus kws kho mob tseem ceeb rau:
- Preventive care.
- Treatment if you are sick or injured.
- Referrals to specialists for certain conditions.
Siv peb Lub Cuab Yeej Nrhiav Kws Kho Mob txhawm rau los saib seb koj tus kws kho mob puas nyob hauv peb lub network. Yog koj tsis muaj ib tus kws kho mob los yog hais tias koj tus kws kho mob tsis nyob hauv peb lub network, peb tuaj yeem pab tau koj nrhiav ib tus tshiab nyob ze koj.
Choose a Birth Center
Where you have your baby is an important choice. That's why you can pick from a large network of hospitals across Kentucky.
We also encourage you to tour the hospital's birthing center. This way you will be familiar with it. And you'll be more relaxed when you have your baby.
Kev Txhawb Tus Mob Ntshav Qab Zib
Yog koj muaj mob ntshav qab zib, peb yuav pab ua kom lub neej yooj yim me ntsis rau koj. Koj yuav tau txais tshuaj, cov khoom siv thiab kev kawm los pab koj kom noj qab nyob zoo. Koj tseem yuav tau txais cov npav khoom plig rau ntawm qhov kev ua cov kauj ruam los tswj hwm koj tus mob ntshav qab zib.
If you experience a hospital stay and have diabetes or pre-diabetes, you are eligible to receive 14 home delivery meals post discharge.
Our diabetes program also includes self-care training and classes focused on:
- Planning healthy meals.
- Managing stress.
- Living a healthy lifestyle.
Cuab Yeej thiab Cov Khoom Siv Kho Mob
Koj txoj kev noj qab haus huv thiab kev nyab xeeb nyob tom tsev yog qhov tseem ceeb.
Peb daim phiaj (plan) them rau cov cuab yeej kho mob uas xaj rau koj los ntawm koj tus kws kho mob. Qhov no muaj xam nrog rau cov khoom siv xws li:
- Hospital beds.
- Oxygen tanks.
- Wheelchairs or walkers.
Kev Kho Mob Ko Taw
Yog tias koj muaj mob ntshav qab zib los yog teeb meem kev xa ntshav mus thoob lub cev, kev tu txhais taw kom zoo tuaj yeem pab tau koj tiv thaiv kom txhob mob loj ntxiv. Peb muab cov kev kuaj uas koj xav tau los mus pab kom koj ob txhais taw txhob muaj mob.
Our podiatry coverage includes routine foot exams for certain conditions.
Noj qab nyob zoo yog ua ntej tshaj plaws®
Thaum koj cev xeeb tub, koj tau txais kev pab thiab lus qhia los ntawm koj niam, phauj, cov viv ncaus thiab cov phooj ywg hluas nkauj. Txhua zaus cev xeeb tub yuav sib txawv. Qhov kev pab cuam no yuav muab kev txhawb koj mus txog rau thaum koj lub cev xeeb tub. Get pregnancy and parenting support by calling (toll-free) 1-800-599-5985 (TTY 711).
Peb yuav pab tau koj:
- Nrhiav ib tus kws kho mob rau leej niam thiab tus me nyuam mos liab ob leeg tib si.
- Kawm kom paub txog kev noj haus, muab lub cev qoj ua hauj lwm thiab kev nyab xeeb.
- Find out what extra rewards you could be eligible for.
- Learn about breastfeeding questions and resources in your area.
Kev saib xyuas kho mob rau fab kev noj qab haus huv nyob rau tom vaj tom tsev
Tom qab phais mob los yog muaj ib tus mob hnyav—los yog hais tias koj muaj ib tus mob xiam oob khab—tej zaum koj kuj yuav xav tau kev pab ntxiv rau tej dej num hnub dhau hnub. Yog tau txais lus pom zoo, thiab yog tau xaj los ntawm koj tus kws kho mob, peb daim phiaj yuav them rau:
- Kws tu neeg mob cov kev pab tu mus ib lub sij hawm luv
- Cov kev kho mob tshwj xeeb, xws li kev kho lub cev, kev kho kev ua hauj lwm thiab kev kho kom txawj hais lus
- Home health aide services (help with activities such as bathing, dressing, preparing meals and housekeeping)
- Cov khoom siv kho mob
Kev kho mob hauv tsev kho mob
This plan pays for all expenses related to a hospital stay, so you can rest and heal.
Peb daim phiaj them rau:
- Kev kho mob uas pw hauv tsev kho mob
- Kev kho mob uas tsis pw hauv tsev kho mob
- Kev kuaj kab mob, xoos fais fab X-rays thiab lwm yam kev kuaj
Thiab tom qab koj tawm hauv tsev kho mob mus lawm, koj tsis nyob ib leeg. We make sure you get follow-up care to continue healing at home.
Interpreters
Your doctor and you need to understand each other. Not speaking the same language could make this difficult. We can arrange for a medical interpreter to be at your appointments at no cost (or free).
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which currently supports 200 +/- languages.
Kev Kho Tus Mob Raum
Mob raum yog ib qho teeb meem mob loj heev. Tom qab ob lub raum tsis ua hauj lwm lawm, cov kev kho tus mob, hu ua lim ntshav los yog hloov raum tshiab yuav tau muaj kom thiaj muaj txoj sia nyob. Kev lim ntshav yog siv ib lub tshuab los tu cov ntshav kom huv li thaum lub raum tsis tau muaj mob ua.
Peb daim phiaj muaj xws li:
- Kev lim ntshav.
- Cov tshuaj.
- Kev kawm txog kev noj qab haus huv thiab kev pab txhawb.
- Hloov qhov khoom nrog cev tshiab yog hais tias yuav tau ua.
Kuaj kab mob & xoos fais fab X-rays
Kev paub tias dab tsi tsis yog lawm thiab nrhiav pom qhov ntawd thaum ntxov yuas ua rau muaj kev pab tau. Peb daim phiaj them rau:
- Kuaj kab mob thiab kev kuaj.
- Xoos fais fab X-rays, yees duab thiab lwm yam kev yees duab.
Peb yuav pab koj kom tau txais tej ntaub ntawv qhia paub uas yuav tsum tau kho koj txoj kev noj qab haus huv zoo dua qub los yog nyob rau ntawm qhov koj ua tau zoo tshaj plaws.
Kev Pab Txhais Lus
You can receive information in your preferred language. Tsuav yog koj thov txog xwb. We also have people at our customer service centers who speak more than one language. Qhov zoo ces, peb muaj ib tus uas hais tau koj hom lus los yog nws txuas tau koj rau peb qhov kev pab txhais lus uas muaj ntau tshaj 200 hom lus.
Cov Tshuaj
Our plan includes prescription drugs and refills with no copays. We also cover over-the-counter medicines with a written order from your doctor.
And we make getting your medicine easy. You can fill your prescriptions at:
- Local pharmacies
Cov Kev Pab Tswv Cuab
Sometimes you might need a little help understanding your health care options. With us, you have someone you can call. We’ll answer your questions simply and completely.
We can also help you find:
- Home care providers
- Dentists and vision providers
- Help finding housing, transportation and other community services
- Locating or changing a Primary Care Provider (PCP)
Mental Health Services for Children and Youth
Problems such as depression and anxiety can also be challenging for children and teens.
There are no costs for covered services. We have therapists and doctors for youth and teens that can address their specific behavioral health or substance use. Help get them extra support to live a heathier life.
Additional Resources:
Kentucky 988 Suicide and Crisis Lifeline: Call 988 or text 988 on your device
Online: Call 988 | KY Suicide, Mental Health, & Substance Abuse Lifeline or https://988.ky.gov
Teens can connect with teens during specific hours: 1-866-833-6546, teenlink@crisisclinic.org, www.866teenlink.org.
Dailystrength.org is an online support resource that provides over 500 support communities for people facing similar life challenges, medical conditions and mental health issues.
No Cost for Covered Services
Get the quality health care you deserve at no cost for covered services. You get:
- Care from highly skilled and compassionate doctors.
- Treatments at respected hospitals and clinics.
- Home medical equipment and supplies to help you be at your best.
Tus Xov Tooj Hu Rau Kws Tu Neeg Mob (Nurse Hotline)
Cov lus nug thiab cov xwm txheej kev kho qee zaum tshwm sim thaum lub sij hawm tsis yooj yim. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week, 365 days a year: 1-800-985-3856 (TTY 711).
Peb cov kws tu neeg mob yuav:
- Mloog txhua cov tsos mob.
- Pab rau kev saib xyuas tus kheej.
- Qhia rau koj txog kev kho mob thaum mus ntsib kws kho mob los sis chaw kho mob ceev.
- Pab kom koj paub tias yuav tau mus rau tom chav kho mob xwm txheej kub ceev thaum twg.
Nurse Visits
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse may make home visits to:
- Provide medical care.
- Answer any questions and concerns.
Prenatal Visits
Your pregnancy is a walk you’ll want to make with the help of your friends, family and a pregnancy doctor, called an Ob-Gyn. With our plan, you also can receive gift cards for seeing your pregnancy doctor before and after having your baby.
All the visits at the pregnancy doctor’s clinic are covered, no cost to you. Seeing your doctor at all the visits before and after will help keep you and your baby as healthy as possible.
At these visits, the clinic will:
- Make sure both you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer all of your questions.
We at UHC are excited for you and wish you the best for you and your family.
Programs for Kids and Teens
Kids with positive role models make more healthy choices. That's why we provide free memberships to participating Boys & Girls Clubs in your area.
Along with fun and games, these clubs offer help with:
- Homework.
- Mentoring.
- Coaching.
Txiav Kev Haus Luam Yeeb
The Kentucky Tobacco Quit line gives you one-on-one help to quit smoking. If you're ready to make a change, call 1-800-QUIT-NOW (1-800-784-8669) to join. Or visit www.quitnowkentucky.org for more information about:
- Deciding if you're ready to quit
- Planning to quit
- Staying on track after you quit
Residential Care
After a serious illness, surgery or injury you may need extra nursing and therapy. If needed, our plan covers short stays in a rehabilitation center where you can heal. Included are:
- Nursing home services.
- Help with activities of daily living.
- Physical, occupational and speech therapy.
Cov Koob Tshuaj thiab Tshuaj Txhaj Tiv Thaiv Kab Mob
Kev txhaj tshuaj raws sij hawm yuav pab tau koj tiv thaiv kom txhob muaj mob.
Peb daim phiaj them rau:
- Recommended shots and vaccines
- Influenza shots
- COVID vaccine
Cov Kev Pab Cuam Kho Mob
Kev kho mob rau lub cev, ua taus hauj lwm thiab hais tau lus yuav pab tau koj kom zoo los ntawm ib qho raug mob los yog ib tus mob loj, kom mus txog rau qhov koj muaj peev xwm ua tau.
Our plan provides:
- Occupational therapy.
- Physical therapy.
- Speech therapy.
- In-home therapy.
Tsheb Thauj Mus Los
Transportation services:
- Emergency: If you need emergency transportation (an ambulance), call 911.
- Non-emergency: Non-emergency medical transportation is available if you can’t get a free ride to a covered service.
How to get non-emergency transportation
Kentucky Medicaid will pay to take some members to get medical services covered by Kentucky Medicaid. If you need a ride, you must talk to the transportation broker in your county to schedule a trip.
Each county in Kentucky has a transportation broker. You can only use the transportation broker for a ride if you can’t use your own car or don’t have one. If you can’t use your car, you have to get a note for the transportation broker that explains why you can’t use your car. If you need a ride from a transportation broker and you or someone in your household has a car, you can:
- Get a doctor’s note that says you can’t drive.
- Get a note from your mechanic if your car doesn’t run.
- Get a note from the boss or school official if your car is needed for someone else’s work or school.
- Get a copy of the registration if your car is junked.
- Kentucky Medicaid doesn’t cover rides to pick up prescriptions.
For a list of transportation brokers and their contact information, please visit the website www.chfs.ky.gov/dms/ or call Kentucky Medicaid at 1-800-635-2570. For more information about transportation services, call the Kentucky Transportation Cabinet at 1-888-941-7433.
The hours of operation are 8:00 AM to 4:30 PM ET, Monday through Friday; and 8:00 AM to 1:00 PM ET, Saturday. If you need a ride, you have to call 72 hours before the time that you need the ride. If you have to cancel an appointment, call your broker as soon as possible to cancel the ride.
You should always try to go to a medical facility that is close to you. If you need medical care from someone outside your service area, you have to get a note from your PCP. The note has to say why it is important for you to travel outside your area. (Your area is your county and the counties next to it).c
Modivcare is a transportation vendor partner who offers non-Emergency stretcher transportation services to UHC KY Medicaid Members. To schedule a ride, Members or Member representatives can call 1-899-918-8996. For the best service, please call at least 1 week in advance of appointment for scheduling needs.
Cov Kev Mus Ntsib Kws Kho Mob Kom Noj Qab Nyob Zoo
Cov kev mus ntsib kws kho mob kom noj qab nyob zoo yuav pab tau koj nyob tsis muaj mob. Cov kev mus ntsib kws kho mob no yuav txhom tau tej teeb meem mob thaum tseem ntxov, kom thiaj kho tau. Cov kev tiv thaiv kom txhob muaj mob muaj xws li:
- Checkups for children.
- Screenings for adults.
- Kev tu xyuas rau cov me nyuam mos liab kom noj qab nyob zoo.
- Kev tu xyuas rau cov poj niam cev xeeb tub.
- Cov kev txhaj tshuaj thiab kev kuaj mob li ib txwm ua.
- Cov kev kuaj mis.
Nws tsis muaj feem yus nrog them (co-payments) rau kev tiv thaiv kom txhob muaj mob.
Wellhop for Mom & Baby
Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.
Here’s how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. You’ll find articles, videos and more.
Kawm kom paub ntxiv
Don’t lose benefits
Your health plan renewal date may be coming soon. If you haven’t already, you may need to recertify to keep getting UnitedHealthcare coverage.